In the world of security, there is a significant difference between knowing a crime is happening and doing something about it.

Most business owners and security directors invest heavily in the “knowing” phase. They install cameras, sensors, and alarms. But when a high-priority felony occurs, they often hit a wall: the “Dispatch Gap.” This is the critical, often-delayed period between an alarm being triggered and a law enforcement officer arriving on the scene.

 

The Problem with the “Telephone Game”

Traditional security relies on a linear, voice-based process. An alarm trips, a monitoring operator reviews it, and then that operator calls 911 or a non-emergency line. The operator describes what they see to a 911 dispatcher, who then relays the info to a dispatch queue for an officer to receive.

By the time an officer arrives, they are often working with information that is already stale. In high-stakes environments where serious crimes, from organized retail theft to life-threatening emergencies, unfold in a matter of moments, these delays create a massive gap between a successful apprehension and a “cold case.”

 

Introducing the Verified Pathway: DirectToDispatch™

At 3Si, we believe that the best way to support public safety is to provide better intelligence, faster. This is why we developed DirectToDispatch™ (DTD™).

DTD™ isn’t just another security platform or a 911 replacement. It is a verified priority pathway. It takes high-priority, felony-level intelligence like live GPS tracks and verified video and pushes it directly to local police dispatch on tech they already use.

 

How It Works (Without the Friction)

Instead of a series of phone calls and manual hand-offs, DTD™ creates a digital bridge:

  • Instant Verification: The system confirms a felony-level event is in progress.
  • Seamless Routing: Verified data (including suspect descriptions and weapon status) is sent directly to the dispatcher’s screen.
  • Real-Time Awareness: Responding officers receive this data on their mobile terminals, allowing them to see the situation before they even step out of their vehicle.

 

Supporting Law Enforcement, Not Complicating It

A common misconception about new security technology is that it aims to replace existing public safety infrastructure. This could not be further from the truth with DirectToDispatch™.

The goal is integration, not replacement. DTD™ is designed to work seamlessly alongside existing 911 workflows, supporting modern standards like ASAP-to-PSAP. It is built to complement the tools and protocols that law enforcement and dispatchers already trust, ensuring a frictionless transition from alarm notification to active response.

By acting as a “conduit,” 3Si ensures that the transition of data is seamless. We even provide a dedicated Law Enforcement Training Program to ensure that agencies know exactly how to leverage the data they receive. We aren’t asking officers to learn a new tool; we are providing them with better information inside the tools they already use.

 

The Future: Toward a Safer Community

Security should not be a siloed effort. The future of public safety depends on the ability of private enterprises and law enforcement to share verified, actionable intelligence in real-time.

When we close the Dispatch Gap, we do more than just protect a building or an asset; we protect the people within them and law enforcement responding to the crime. By providing responding officers with accurate, real-time data before they even arrive, we enhance situational awareness and prioritize safety for the entire community. The goal is a safer response for everyone involved.

At 3Si, our mission is to make the world a safer place through innovation. DirectToDispatch™ is the realization of that mission, a platform that turns intelligence into action and ensures that when every second counts, no second is wasted.

 

Ready to dive deeper?

To see the full technical framework and the results of this verified dispatch pathway, download our latest White Paper: “DirectToDispatch™ Explained: The Verified Police Dispatch Pathway That Turns Crime Intelligence Into Action.”