UPDATED INFO

Due to changing conditions with regard to COVID-19, we are issuing the following updates regarding 3SI’s Policies and Business Continuity Plan. (See previous announcements below).  

Like many companies during the COVID-19 outbreak, 3SI customers have been impacted by closing locations and requesting suspension of non-essential services due to government restrictions and the health and safety of their employees, end customers and suppliers. With this, 3SI has faced business interruptions and associated impacts that are unavoidable. As a result, effective April 6th, 3SI will adjust its staffing plan in order to respond to current volumes and to remain a strong healthy company for our employees and customers in the long term.

What this means specifically is that our Security Center Operations including our 24×7 tracking support center will remain staffed at full capacity. All other functions will be adjusting work schedules to align with the reduced work volumes. Shipments, emergency installations and service visits will continue to be provided where accepted and permitted. During this time, we expect the level of service delivered to remain at the highest levels as 3SI teams are focused on delivering this commitment while managing through this change. Although adjustments are being made, the team is positioned to return to former thresholds when restrictions are lifted and our customers return to their former business plans.

We are very proud of our 3SI teams in North America. Staff from all functional areas have worked tirelessly over the last few weeks to deliver high level services while adjusting to remote work environments, enabling 3SI to honor local and national government requirements to secure the safety of our employees, their families and communities.

If you have questions, please contact your Account Manager or info@3si.com.

UPDATED INFO – From March 23

Due to changing conditions with regard to COVID-19, we are issuing the following updates regarding 3SI’s Policies and Business Continuity Plan. (See original announcement below from March 17).  

Tracking Support Center: Security Center Operations including TSC have transitioned to distributed remote support and are fully operational.
Malvern, PA Headquarters: Administrative services have transitioned to distributed remote support and full service delivery will continue.
Manufacturing and Fulfillment: Full service delivery will continue at this time. Shipments will be sent unless we have received notification of location closure.
• Field Service: For those customers who receive field installation, maintenance and service, 3SI has suspended all maintenance and non-essential services until further notice. 3SI representatives will continue to provide installation and critical service based on customer approval, as authorized by local authorities and as approved by 3SI based on the health and safety of our staff. Any service request that cannot be safely accommodated will receive priority scheduling once restrictions have been lifted. Customers should inform their Account Manager, Field Representative or Customer Support if they have changes to their branch or location access.

If you have questions about this policy, please contact your Account Manager or info@3SI.com. If a customer requires service in a facility due to this emergency event, please contact 3SI Customer Service at 1-800-523-1430 and a ticket will be initiated. Customer will ensure safe access of 3SI personnel to their facility.

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March 17, 2020 (Original Announcement)

3SI has been closely monitoring the COVID-19 status. Plans are designed with primary focus on the safety and well-being of our staff, customers and communities, and are reviewed regularly.

3SI’s Business Continuity team will ensure customers and employees receive appropriate communication via email related to any impact to company operation such as remote procedures, status and resumption of standard work schedule and capacity. Customers specifically impacted due to manufacturing and/or shipping delays will receive specific communication.

3SI’s Senior Management is committed to ongoing service delivery, will provide continuing status review, and will implement policies based on CDC and other federal, state, and local guidelines and restrictions. In summary, the following will guide our plans:

  • 3SI will take precautions to mitigate employee in-person contact with attention to common space, encourage employees’ access to healthcare services, and establish non-punitive leave policies.
  • Essential employees will support core operations either on-site or through remote services. These include 24x7x365 Tracking Support, Customer Operations, Manufacturing, Fulfilment, Field Operations (upon local jurisdiction approval, customer approval, and when considering the health and safety of our employee and the specific environmental conditions), Account Management, Engineering, Information Technologies, Finance, Marketing and 3SI Law Enforcement Division resources.
  • 3SI will establish and implement travel restrictions as mandated by federal, state, and local authorities and in line with customer visitation policies and 3SI requirements.
  • 3SI staff who have visited, or who have a member of their immediate household who has visited, a Level 2 or Level 3 destination (reference CDC.gov) will inform 3SI management and will be required to undertake a quarantine period of no less than 14 days. 3SI will notify customers if a 3SI employee who visited a customer location within the last 30 days is later required to quarantine.

If you have questions about this policy, please contact your Account Manager or info@3SI.com. If a customer requires service in a facility due to this emergency event, please contact 3SI Customer Service at 1-800-523-1430 and a ticket will be initiated. Customer will ensure safe access of 3SI personnel to their facility.

Todd Leggett signature